Stories from real customers

Juan Chavira

Service advisor Marcos exceeded my expectations when I took my bronco for service. Constant communication and very friendly experience. Thanks casa ford Service team. Shout out to Marcos for in and out service support.

Clinton Moss

very good service

Margaret Jasso

After my accident, there was never a question as to where I wanted my car serviced at. Kept me informed with all the repairs. Cesar Luna and the staff at Casa Collison went out of their way to assure me they would take care of me and my car. Thank you Casa Ford. On 05-26-26 Was concerned of a possible leak regarding my coolant assembly radiator overflow. Met with Javier Mendoza (service dept) advised me of a slight crack and needed replacing. My car has been through alot, only trust Casa Ford service department and staff to take service my car. Thank you, Margaret Jasso

Jose Luis Jara

Excellent customer service from sales person

Santos Duran

Best customer service! Excellent service overall. Thank you Javier Mendoza and Casa Ford for the excellent communication and recommendations. Ask for Javier, he will take care of you.

Santos Duran

Best customer service! Excellent service overall. Thank you Javier Mendoza and Casa Ford for the excellent communication and recommendations. Ask for Javier, he will take care of you.

Gilbert Nevarez

Just excellent service

Deborah Cuilty

Love my new Red Ford Edge SEL. I continue to have great service at Casa Ford. Dennis Pelicott had my car delivered to my work so that I didn’t have to miss working. Thank you to a great Service Team. Kudos to sll

Tina Jackson

I received excellent service regarding the oil change performed on my vehicle at Casa Ford. My advisor Javier Mendoza exceeded all my expectations. My vehicle was picked up and dropped off within the time frame. Great experience!

vianey leyva

Jose borunda was the person who helps me he was so kind thanks

Meny Campa

Thanks to the sales man Hector Campa for help to get my new k4 2025 thanks for all

Robert Sanchez

Good job so far. I haven’t received my truck yet

Irma Foley

If you want an honest, professional and courteous Service Advisor ask for Sergio Marco at the Service Department at Casa Ford. He'll greet you with a smile and a handshake. You'll actually feel appreciated as a customer! He'll listen to your concern without interrupting you or judgement. He'll make your concern his priority and will make sure you're completely satisfied with any and all repairs. He's excellent at returning calls and texts. You'll never be left in the dark wondering what's going on with your car. I took my 2011 Escape to have all the engine and transmission mounts replaced. Sergio was detailed about the repairs my car needed and was very transparent about the price. He kept me updated throughout the repair process. I took my car in on a Monday and by the next day Tuesday it was ready.. earlier than promised. When I picked up my car he reviewed the repair invoice with me, explained what was done and advised me about the warranty coverage the repairs Included ..there were no surprise charges. I received my car clean and the repair workmanship was outstanding! My car was no longer vibrating when I turned my AC on. Thank you Sergio for being an awesome Advisor! Your attention to detail is unmatched. You've made servicing my car a hassle free and easy experience. I am a very happy loyal Casa Ford customer. Highly recommend!

Irma Foley

If you want an honest, professional and courteous Service Advisor ask for Sergio Marco at the Service Department at Casa Ford. He'll greet you with a smile and a handshake. You'll actually feel appreciated as a customer! He'll listen to your concern without interrupting you or judgement. He'll make your concern his priority and will make sure you're completely satisfied with any and all repairs. He's excellent at returning calls and texts. You'll never be left in the dark wondering what's going on with your car. I took my 2011 Escape to have all the engine and transmission mounts replaced. Sergio was detailed about the repairs my car needed and was very transparent about the price. He kept me updated throughout the repair process. I took my car in on a Monday and by the next day Tuesday it was ready.. earlier than promised. When I picked up my car he reviewed the repair invoice with me, explained what was done and advised me about the warranty coverage the repairs Included ..there were no surprise charges. I received my car clean and the repair workmanship was outstanding! My car was no longer vibrating when I turned my AC on. Thank you Sergio for being an awesome Advisor! Your attention to detail is unmatched. You've made servicing my car a hassle free and easy experience. I am a very happy loyal Casa Ford customer. Highly recommend!

Irma Foley

If you want an honest, professional and courteous Service Advisor ask for Sergio Marco at the Service Department at Casa Ford. He'll greet you with a smile and a handshake. You'll actually feel appreciated as a customer! He'll listen to your concern without interrupting you or judgement. He'll make your concern his priority and will make sure you're completely satisfied with any and all repairs. He's excellent at returning calls and texts. You'll never be left in the dark wondering what's going on with your car. I took my 2011 Escape to have all the engine and transmission mounts replaced. Sergio was detailed about the repairs my car needed and was very transparent about the price. He kept me updated throughout the repair process. I took my car in on a Monday and by the next day Tuesday it was ready.. earlier than promised. When I picked up my car he reviewed the repair invoice with me, explained what was done and advised me about the warranty coverage the repairs Included ..there were no surprise charges. I received my car clean and the repair workmanship was outstanding! My car was no longer vibrating when I turned my AC on. Thank you Sergio for being an awesome Advisor! Your attention to detail is unmatched. You've made servicing my car a hassle free and easy experience. I am a very happy loyal Casa Ford customer. Highly recommend!

DOLORES PERRAULT

Friendly and within scheduled service much appreciated.

Glenda estefani Matos rubio

Estoy sumamente agradecida primeramente con dios con marco con Alexis y Martin gracias 🫂 a ellos pude lograr de obtener mi vehículo derramó Miles de bendiciones que sobre abundan para todos ustedes y su familia generaciónal y q nuestro amado dios siga cumpliendo todos los anhelos de sus corazones. Mil y una gracias 🙏🫂 🤗 estoy muy contenta con mi nuevo vehículo. Me atendieron exelente mente bien sentados en mis necesidades 🤗🫠😍🤗

Roy Velasquez

Javier did great very friendly and made sure all my questions where answered just alittle disappointed my hardtop was not covered under there warranty for cracking

Roberto Bedolla

As always Ford #1 from Customer service to maintenance and repair service at a fair price with excellent quality and all just on time nobody should drive other than a Ford vehicle

Duwan Mason

Damian n the casadord team did an amazing job from sales to management detail n service will highly recommend

Ed Garcia

Fantastic sales experience. Our salesman Atahuapa was very professional, our finance officer Luis was extremely knowledgeable and the manager Jeff was extremely personable. They have a fantastic team

Sandra Lowenfield

Service to my home: on time and friendly and helpful.

Domingo Fuentes

Thank you for attending to my needs and repairs on my F150 Raptor. The repairs were completed in short fashion and I am now better able to handle my upcoming towing trip. I also noticed that the transmission shifted smoothly and quickly than before. I can trust you will do a good job and I’ll see you in the future . Domingo Fuentes

Luz Espinosa

Good customer service.