Stories from real customers

Luis Bracho

Great experience! Carlos Salas definitely provided excellent customer service throughout my entire buying process and I walked out purchasing an amazing truck! The process was easy and smooth! I are very happy with my purchase and will come back for any future purchases I make. I highly recommend working with Carlos for your car buying experience!

Lauren Tovar

Great experience! Alejandro Canales definitely provided excellent customer service throughout our entire buying process and we walked out purchasing the vehicle we were interested in! The process was easy and smooth! We are very happy with our purchase! I highly recommend working with Alejandro for your car buying experience!

Rober Co

I have worked with Alejandro on a car. He is an excellent salesman. He responded quickly to my emails, texts, and calls. He helped me get a car I wanted for a reasonable price. I'm happy with my purchase. Definitely will be coming back to Casa Auto Group El Paso for my next car.

Patrick Lopez

Acquired a GMC SIERRA 1500 from Casa Buck GMC, with Carlos Salas as our dedicated sales representative, who delivered exceptional service and treated us with the utmost professionalism, fostering a sense of familial rapport. We will undoubtedly return for future purchases. Thank you.

Jose Contreras

On the 31st, We recently purchased our third vehicle from Sara, and as usual, she was excellent. She provided outstanding 5-star service to my wife and myself. She hustles and goes above and beyond to make sure we have the best experience possible during a stressful car buying experience. She delivers every time. Will only buy from her.

Hayel Rafidi

I recently purchased my first car and couldn't be happier with my experience, all thanks to Carlos. From the moment I walked in, he made me feel welcome and comfortable. He took the time to explain everything, answered all my questions, and helped me find the perfect car that fit my budget and needs. His genuine care and expertise made the process smooth and enjoyable. I highly recommend him to anyone looking to buy a car, especially first-time buyers like myself! Thank you Carlos Salas for taking the time to help me find the perfect car!

Onofre Castaneda

The best customer service hands down. Alfonso P treats all his customers like family. No pressure buying experience , No hassles. Alan in finance was very knowledgeable and answered all my questions.

Griz 09

My wife was in the market for a new car and Becky was a pleasure to work with and very kind. She didn’t try to pressure my wife into anything and my wife got a vehicle she absolutely loves! Would definitely recommend checking their inventory on the lot as they do seem to mark down for more than what’s listed. Overall, I will definitely be going back for all of my families vehicles in the future.

Susan Mendoza

We were very pleased with the service we received from all the employees at BUICK GMC. Joseph was a great salesman! He was very friendly and respectful! The manager Omar also provided us with great service! I didn’t get the name of the gentleman that explained the OnStar program but he was also very helpful. We were pleasantly surprised at how fast Alan in the finance department took care of us! Overall, we had a very good experience and will recommend this dealership to our friends and family! Thank you so much for all you do! We absolutely love our new 2024 2400 GMC Denali!

Paco Ibarra

AMAZING treatment. Sara helped me find literally the truck of my dreams and it was al done through the phone. I only came in to see it at the begining of the process then I was able to be home all day long until they had me approved so I just came in to pick it up and go. It was perfect!

Jacob Sanchez

Ulises was awesome! Got me a great deal on my new AT4X and very fair trade numbers. Highly recommend

Rosa Flores

Sally, service advisor, was very friendly and very helpful. She understood our situation and was willing to help us out with any questions or concerns. Also, she made sure that the service to our truck was done in a timely manner. In addition, she ensured the service technician was available to answer any queries regarding the service or any other questions. My husband and I were very pleased with her. Thank you.

Greg Barcenas

Absolutely thumbs up for Sara Aukland she helped me find the right truck awesome price and very quick service. Will definitely be coming back in the future. Great job Sara thank you

Rachel Barraza

This was truly the BEST car shopping experience!! The Sunday sale was flawless - financing was easy and I went home with my new car! Sara Auckland makes Casa Buick shine with her customer service skills and warm personality. She is truly an asset to Casa Buick and definitely recommend anyone looking for a new car to shop CASA BUICK on Montana FIRST! I guarantee you will not be disappointed. I'M A VERY HAPPY CUSTOMER! 🤗✨️

Jennifer Campa

AMAZING!!!Can't be more happier with this place my second vehicle and won't change Casa Buick for anything very helpful and understanding, Carlos Salas was very helpful and made everything easier for me, Soraya H like always very easy to talk to and make the process even more exciting!!! She helped me ones and she helped me again .No complaints here from my family to Casa ...Love them

Dark Aries

One of the Best customer service in town. The salesman Pete Navarro was really helpful and the finance Guy Alan as well. They gave me a free oil change and not like the other dealerships it was smooth to service the vehicle. Props also to Melissa who is really helpful in the Service department. 100% recommended to buy a vehicle with these guys.

Ernesto Martinez

First starters Thank sooo Much to Joe Colon he went way above and beyond to help me getting my cars and I appreciate all he's managers as well they where all amazing I will continue to deal with them . BEST SERVICE EVER RECOMMEND THEM TO EVERYONE. 👌

Shawn Davis

The oil change was pretty quick this time and the multi point inspection really helps me keep an eye on my vehicle’s health and well being!!! Great job ladies and gentlemen!!!

Showtime S

Great customer service and knowledgeable staff. Sally goes above and beyond to assure that you are taken care of. Kept us updated as repairs were being preformed. Turnaround time was faster than I've ever experienced! Highly recommend!!

Ken X

Just so pleased with the type of service I recently received with CASA GMC. Truthfully I don't recall a better servce ever. The service was very timely and professional. Best of all, the customer courtesy was OUTSTANDING !!!! It felt legitimate and trueful. I am so impressed. what a turn around since my last expirence I received several years back. Thank you again!!! I will recmmend your service and sales departments to everyone I know........

Telayna Urias

The customer service this time around was much better than in the past. I was able to get through when I called to get scheduled for service, get a timely appointment, someone greeted me when I drove in, I was updated about progress along the way, and I was out in under two hours. Really appreciated the attention that I received and am overall very satisfied with the service as well.

Tyrisha Rodriguez

All the staff were lovely, patient welcoming very generous. I want to give Melissa Martinez a huge shout out phenomenal service advisor took into consideration aside the car repairs some of my personal issues that occurred due to the car being in the shop overall, I told them to please take their time so that we no one works on their pressure and we are so far Into the week really grateful and happy with the car back on the road running like a Beauty

Jessica Ortiz

I usually expect a long wait when dropping off my vehicle for an oil change, but this time was impressively fast. Melissa, as always, had a great attitude. The real standout, though, was Julius from the parts department. I wanted to pay with my GM points, and without hesitation, he went the extra mile—calling the rewards customer service to make it happen smoothly. That kind of initiative and customer care is rare these days. Thank you, Julius, for going above and beyond—not just for me, but I am for every customer you assist.

cesar hernandez

Dear Mr. Daniel Martinez, I am writing to express my sincere gratitude for your exceptional service in resolving the issues with my vehicle. Your expertise and dedication were instrumental in a remarkably swift and successful outcome, a stark contrast to the five-month ordeal I endured at the previous dealership. Your ability to navigate the complexities of the situation, from liaising with the other dealership to meticulously assessing the damage to my car, was truly impressive. The thoroughness of your inspection, coupled with your proactive approach to repairs, was invaluable. However, what stood out most was your exceptional communication throughout the entire process. Your consistent updates and clear explanations kept me informed and reassured at every stage, significantly alleviating the stress of what had become a very frustrating experience. The contrast between the five months of inaction and the single month it took to rectify the situation under your guidance is testament to your professionalism and commitment. I am deeply appreciative of your time, effort, and the positive resolution you achieved. Thank you again for your outstanding service. Sincerely, Hernandez