Historias de clientes reales

Erick Rico

Excellent experience from start to finish. Yamil was professional, patient, and very helpful throughout the entire process. He took the time to answer all of our questions, explain the vehicle’s features, and made sure I felt comfortable with my decision. I never felt pressured, and he made the buying experience smooth, fun and stress-free. He was knowledgeable, honest, and attentive to what we were looking for. I really appreciated his communication and the effort he put into helping my family find the right vehicle. I would definitely recommend him to anyone looking for a Ford. Great customer service and an overall excellent experience!

Sharon Davis

My salesman Pedro Rostro went above and beyond to find the exact vehicle I was looking for. Everything at the dealership also went extremely smoothly. The finance officer was also extremely helpful in advising on the right warranty. All the other salesmen were also very courteous and helpful even knowing we already had a salesman, they continuously asked if we needed anything, helped opening doors and offering something to drink. This was a very pleasant establishment to do business with. I am really glad my son referred me here.

Albert Olvera

Great service overall! After 4 months of waiting, Dennis, Service Representative called to let me know the part had arrived. They worked on my truck and had it ready before the agreed to time. I recommend Casa Ford Service always!!

francisco orrantia

Guzman is the best service advisor ive ever dealt with

Chris Chase

Casa ford is amazing.

Erick Farley

Took very good care of me and my new truck

Lupe Ochoa

Very pleased with customer service

Victor Balandran

Very good service and the even took the time to give my ride a car wash.

Lorenzo Espinoza

Casa Ford service department continues to take care of my explorer oil changes timely and efficiently! Great customer service👍 2026

Erin Groves

Excellent customer service. I appreciate that my cost as well as expected wait time is clear when you drop off your vehicle. I know many people from Tucson and Phoenix make the drive because this business is that awesome.

Aida Mauricio

Best service. Very attentive. Sergio Marco is the best

Carolyn Ramos

Fast friendly staff great service

jose camacho

Good service

Alex Aguirre

Overall just great customer service thank you!

Mari Pinon

José B. in the Service Department is absolutely Amazing! He’s patient, kind and makes it possible that you absolutely understand what is going on with your vehicle. I have been a Casa customer for many years and am thankful for the professional service Casa Ford gives you. I’ve also had the privilege of working with Craig in the service department. They always greet you by name. Not once have I ever felt like a number, Here, you always feel like family. Thank you for having a wonderful team.

timothy matos

Carlos S. was great in helping me pick a truck I was happy with. He was very informative about the vehicles he showed me as we narrowed it down to pick out the truck I wanted. Thank you so much again Carlos!

A Mancha

Casa has the best service team in El Paso. Javier was an excellent service advisor who communicated with me regarding any service required/recommended. I’ve tried others and always come back to Casa Service. Their delivery/pickup service was the most convenient part lately. We trust Casa Ford for all our car needs.

Olimpia Medellin Hernandez

Friendly attention and good service from the staff

Olimpia Medellin Hernandez

Friendly attention and good service from the staff

Harold Parham

My truck was experiencing transmission issues. Dennis Pellecotte Explain what the issue was and kept me up-to-date on what was going on throughout the process. He explained the cost of the repair prior to starting anything and explain the warranties afterwards

Anabel Perez

Knowledgeable, helpful and kind people.

Jesus Hernandez

Marcos was very courteous, friendly and very professional, does his job well.

Ysidro Torres

Amazing staff friendly and attentive very clean environment

DOC's Unique Collectibles

Pete Navarro is the best!!!! Thank you for all you do for us!!!